Technology trends all airlines and airports should be abreast of
Technology trends that all airlines and airports should be ready for the start of the new year bring with it a fresh look at passenger transportation conditions, as well as new and promising technologies that will fuel the travel process. can help improve and simplify. We study the developments and technology trends that will determine the growth of the passenger transportation process in the coming years.
Trends in robotics and artificial intelligence
Amsterdam Schiphol Airport is currently testing Spencer robots. He says it will outsmart the current generation of robots.
Some time ago robotics and artificial intelligence (AI) were seen as wild future concepts, but they’re evolving rapidly. 2016 promises to be a milestone for both technologies in the tourism sector.
Client-based robots in terminals are not a new trend. In 2013, Geneva Airport began its first such experiment, and last year, similar projects were launched at airports in Canada and Auckland, where robots transport cargo and terrain Finished the cleanup.
In late 2015, KLM launched the revolutionary Spencer project at Schiphol Airport. Spencer is said to have surpassed the skills of today’s generation of robots. He is capable of leading groups of passengers directly to the boarding gate. It is assumed that Spencer will be able to recognize emotions, analyze group behavior, and actively respond to unexpected situations, potentially providing services to a new generation of customers and passengers.
Robotics was a hot topic at the Consumer Electronics Show (CES) in Las Vegas (for example, Eldiborne introduced the paper, a humanoid robot that can communicate, recognize, read, and respond to people’s emotions) Yep), which once again emphasizes. The fact is that the robotic revolution is in full swing. If Spencer has a successful experience and a positive impact on the quality of customer service in Amsterdam, other airlines and airports will certainly want to follow suit.
The UAE is among the countries that have already announced their intentions to explore the possibilities of robotics as part of a major move to transform technology, which also includes a study of the role of AI in the future. Etihad, A Middle East carrier recently signed a $700 million deal with IBM that benefits IBM Watson to showcase the valuable knowledge technologies the airlines offer.
The future of AI in the travel and transportation industry is clear, so the air transportation industry must be prepared to leverage its benefits and robotics to improve operations and passenger services.
Trends in data processing and analytics
Big Data has been a popular term for airlines and airports for years. The industry has continued to try to leverage the opportunities provided by broad data poles and the big data tools that come to them. Hence the Conclusion is – Information Processing and analytics are currently in the spotlight. The role of experts in the aviation industry is growing.
So who is a data processing and analysis expert? According to IBM, it stands out from others because of its strong business qualities, which combine both entrepreneurs and IT leaders with the ability to deliver results in a way that can influence organizations’ perspectives on business hostility.
Good data processing and analytics experts don’t just work to solve business problems, they also choose the right problems that matter the most to the organization. Anjul Bambri, Vice President of Big Data Products at IBM, said more Said: “A data processing and analytics expert is a curious person who can observe data and highlight trends. It’s almost like a renaissance man who wants to learn and make changes in the organization.”
The aforementioned project, which is underway in the UAE and the Union, focuses on data processing and analysis. At the same time, the low-cost carrier EasyJet has recently appointed its first head of its data processing and analysis department.”AI Thanks to the enormous potential, as well as accelerating the data processing and analyzing process in the airline industry, our work performance is improving, decreasing costs, increasing tariffs, and increasing customer support. More satisfaction is being boosted,” the airline said. 2016 could be the year of the data processing and analysis expert.
Self-service technology trends with biometric device support
Self-service check-ins and check-in items can now be found at airports around the world, but with the arrival of a new generation of products into the market, biometric technologies seem to play a decisive role in making the next level of security. And more comfortable Passenger service process. The best example of this trend can be seen at Auckland Airport, where Air New Zealand recently installed the first of 13 biometric self-service check-in points for baggage claims, taking passenger photos A built-in camera is equipped for this.
Many suppliers in the area are eyeing the integration of biometric technologies as the next wave of self-service products. In addition, many see them as an essential factor in airport passenger services. Would help to make it better.
This is in line with the idea of creating a single passenger pass (such as Aruba Happy Flow), which can link passengers’ biometric data to their boarding passes and passports to eliminate the need to provide documents at several stages. Such as Hawaii Bases, airlines, and suppliers are currently seeing the benefits of biometric self-service solutions, so it’s hoped we’ll see some of them come true in the next 12 months.
Smart luggage solutions
Smart luggage solutions, such as the RIMOWA e-tag, launched at FTE Global 2015, have laid the foundation for the luggage revolution.
Baggage claim points supporting biometric devices in 2016 won’t be the only invention in the sector. Last year was spectacular for luggage thanks to the joint launch of the RIMOWA e-tag by RIMOWA and Lufthansa.
KLM is introducing such devices for tracking regular passenger luggage, and several suppliers are improving their permanent electronic tags on luggage, thus trying to make their place in the fast-growing market. Thus, The foundation has been laid for rebuilding the delivery process.
Various airlines are exploring the possibility of introducing electronic tags for luggage. These include British Airways, Air France-KLM, Air New Zealand, and Brussels Airlines. As more and more innovative solutions appear in the market, their implementation is likely to increase. Goes. Back in August, one of the industry’s insiders said e-tags would appear within a year, and we won’t doubt it.
All of the above is a key trend: empowering passengers. Robotics has the potential to introduce a new level of customer service and reduce anxiety at airport terminals. Analytics and processing of data along with AI, airlines, and airports in The wealth of information can help take advantage of the wealth they have access to. Self-service solutions supporting biometric devices can provide passengers with a more comfortable stay at airports. And smart baggage solutions allow passengers to move their luggage Will allow you to take control of the process (including the ability to track it every step of the way).
A modern traveler wants to have more rights and options, less worry during wait and flight and expects a more comfortable and personalized travel experience. The technologies airlines and airports listed in this article Can help meet the needs.